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KCSL's Commitment to Quality

Kansas Children’s Service League (KCSL) is committed to providing quality services to children and families.  We are dedicated to ensure services are provided in a timely and efficient manner and help empower families.  The activities overseen by KCSL’s quality assurance department assist the agency to improve processes, hear stakeholders’ voices, monitor program and agency outcomes, and oversee accreditation.

Quality Assurance activities are built on areas of strength and staff/stakeholder-driven solutions. Leadership and management team initiatives are data and outcome driven, identifying solutions to core challenges, and developing mechanisms to track and report results.  Progress on performance improvement strategies is included in quarterly reports to the Board of Directors and staff.

Stakeholders for program and services include personnel, funders, community partners, and the families we serve.  Quality Assurance participation includes such activities as satisfaction surveys, community meetings, use of grievance procedure, continue quality improvement charter teams, and feedback on quarterly reports.

KCSL utilizes monthly and quarterly reports to measure and monitor programs.  Such reporting tools include:

  • Satisfaction surveys
  • Program Service Report Outcomes
  • Financial reports
  • Case record reviews
  • Service Goals
  • Incident Reporting
  • Grievance Reporting

In addition, quality assurance staff monitors and coordinates multiple regulatory audits from Kansas Department of Health and Environment, Medicaid, Healthy Families America and Prevent Child Abuse America.

KCSL holds true to its mission to protect and promote the well-being of children by continuously seeking ways to improve the quality of the services we provide to our families.

If you have any questions about KCSL’s quality assurance activities or would like to discuss concerns, please contact our Manager of Program Assurance at 1-877-530-5275.

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